Frequently Asked Questions

We know you may have questions. Healthcare has been changed from something very simple to something daunting and confusing. We are simplifying HealthCARE by removing overhead and by serving people.

General Questions

Is Alive & Well Insurance?

No. Alive & Well is not insurance, that’s why it works so well! Alive & Well is much different from traditional insurance. It is a membership-based healthcare benefit. We take care of the “small and medium sized stuff” while your insurance or health share plan takes care of the “big stuff” such as hospitalization. We liberate our members with “no networks.”

What Specific Medical Conditions Do We Cover?

We don’t have a list. If you have a healthcare need or question that is not an emergency (if it can wait 2 hours), just call us first and we will take care of you or guide you to the right treatment. We connect with specialists in every area of medicine when necessary.

Do We Prescribe Narcotics?

NO. We will help refer you to specialists or resources to treat conditions warranting these types of medications.

Can We Take Care Of You When You Are Out Of Town?

Yes! We can order prescriptions and guide you with your medical needs away from home. House calls may not be available in all areas.

How Are We Different Than Dr On The Phone Companies?

Alive & Well is a team of local providers who know you, your family and your medical community. Beyond just ordering prescriptions, we can consult with your personal doctor, help you get in to see specialists if needed, research the best prices for your prescriptions and procedures, and of course: HOUSE CALLS.

Do We Offer Wellness Programs?

Yes! Our group plans begin with a health and fitness assessment that helps us get to know our members and indicates issues that may need to be addressed, such as blood pressure, blood sugar, cholesterol levels, BMI, body fat %, and fitness. We offer lectures, activities and challenges to motivate the whole group.

What Is Included In Our Counseling Services?

Mental Health Services are available for up to 5 counseling sessions per membership per year. You’ll pay just $10 per visit. 

Do We Charge Each Time You Call The Medical Line?

Nope! It’s unlimited 24/7 access to our medical line for members. Call or text!

Can You Still See Your Own Dr?

Yes! We can be here for you after hours, on weekends or holidays, or when a phone call would do to take care of your need.

Does Your Membership Pay For Prescriptions?

The majority of the time, Alive & Well will help you find the lowest cash-pay cost for necessary prescriptions. Higher cost medicines, such as some insulin for diabetes, can be purchased through community health centers and other organizations which help cover prescription costs. Alive & Well providers are happy to help you locate the best prices! In addition, members who choose our Complete Care have medicine covered one month prior to and one month after an incident. For example, medications needed before, during and after a surgery would be eligible for cost sharing.

About Our Services

Primary Care

Our providers can take care of the day-to-day needs of your employees and their families. We serve as the first contact and principal point of continuing care for patients within the healthcare system and coordinate other specialist care that the patient may need. The 24/7 medical line is all our members need to get primary care issues addressed with a quick call or text.

Why DPC?

Direct Primary Care benefits patients by providing substantial savings and a greater degree of access to, and time with, physicians.

DPC allows family physicians to care for the whole person while reducing the overhead and negative incentives associated with fee-for-service third-party-payer billing. Ideally, the DPC model is structured to emphasize and prioritize the intrinsic power of the relationship between a patient and his/her family physician to improve health outcomes and lower overall health care costs.

The DPC contract fee structure can enable physicians to spend more time with their patients, both in face-to-face visits, and through telephonic or electronic communications mediums should they choose, since they are not bound by insurance reimbursement restrictions.

Not a member yet? Start here

Call — 435.669.9696

Better Health Care is What You Deserve

24/7 Service and Regular visits to your worksite


PO Box 2204, Saint George, UT 84771